Returns Policy

RETURNS 

Returns Policy If for any reason you are not happy with your William-grace.com purchase, you may return the unused item to us for a full refund. We will only accept returns for items that have not been used, altered, or worn in any way. All tags must be attached and the product must be in its original packaging. 

Full-priced merchandise must be returned within 30 days from date of delivery. Final sale merchandise will be noted on the website. Shipping costs are non- refundable. All purchases that have been monogrammed, personalized or are final sale items cannot be returned. Upon receipt of returned goods, William Grace reserves the right to deny refund if the merchandise does not meet return policy requirements. 

How To Make A Return 

  1. Please contact William-grace.com for your 

Pre-paid UPS return shipping label by email at service@william-grace.com. 2. Select the applicable return reason code on the return form included in the shipment. 3. Pack your shipment with the return form and the original packing slip. We recommend that you package your return merchandise securely in its original packaging. 4. Print the UPS return shipping label and affix to the exterior of the box. 

Damaged Items 

  • When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for a shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at customerservice@william-grace.com. 
  • Please provide the order number along with your email address and phone number for expedited service. 
  • To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. 

Refunds Should you select a refund, William Grace will refund the original form of payment you provided. We will process your refund within approximately 14 days of receiving your merchandise and will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 – 2 billing cycles from the day you return your package for your account to be credited.