In order to return an item, you must first contact firstname.lastname@example.org to obtain an RA Number. Due to COVID-19, packages will not be accepted, opened or processed without prior approval.
Our Return Policy is open for 15-days. After 15-days since your purchase, we are unable offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*PLEASE NOTE: DUE TO COVID-19, PRODUCTS SUCH AS FACE MASKS, VISORS WITH REMOVEABLE FACE SHIELDS, HATS WITH FACE SHIELDS AND LATEX GLOVES ARE NOT ELIGIBLE FOR RETURN OR REFUND.
- Gift cards
- Downloadable products
- Face Masks
- Visors with Removeable Face Shields
- Hats with Removeable Face Shields
- Latex Gloves
- Any Product Related to COVID-19
To complete your return, we require a receipt or proof of purchase (i.e, invoice).
There are certain situations where only partial refunds are granted (if applicable):
- Obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15-days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your original method of payment.
Next, contact your credit card company. It may take several weeks, depending on your credit card company policy, before your refund is officially posted.
If you paid with a bank card, contact your bank. There is often additional processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@william-grace.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Once you obtain an RA Number from William Grace, we will provide you with a shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.